Refund Policy

Non-Refundable Items

Due to health and safety regulations, the following items are non-refundable and non-returnable:

• Bacteriostatic Water
• All medical equipment

We are committed to maintaining the highest standards of hygiene and product integrity. As such, we cannot accept returns or exchanges on these products once they have left the pharmacy.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact our support team within 48 hours of receiving your order.

In certain cases, a replacement may be issued depending on the specific situation.

To request a replacement, please provide:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

Order Fulfillment

All products are fulfilled by Beyond Pharmacy, a licensed pharmacy located in Surrey, British Columbia. Orders are processed and shipped in compliance with Canadian pharmaceutical regulations.